PRODUCT & STOCK

Are all your products designed in house?

Yes. We do design & produce all product in house, from lasts to patterns, components all the way to the final product.

Where are the materials you use from?

Most of the material we use are sourced in Europe:

- Boxcalf, softcalf & grained leathers come exclusively from Tannerie d'Annonay & Tanneries Du Puy in France.

- Suede comes from Italy, mainly from Conceria Zonta & Conceria Sciarada. Also suede is sourced from C F Stead in the UK.

- Shell Cordovan comes from Shinki Hikaku (Japan) & Rocado (Italy)

- Chromexcel is exclusively sourced from the American Tannery Horween located in Chicago, IL.

- Leather & Rubber soles are mainly sourced in Spain & the UK.

- Leather insoles are also source in Spain.

Which kind of construction do you use?

We exclusively produce Goodyear Welted, Handwelted & Norvegese shoes & boots.

Can I customize a stock product?

Unfortunately not. Said that, form time to time we offer Custom Events, where you can customize product to your own specifications.

Where are your shoes made?

Our shoes are made in our Factory in Shanghai, China. Exclusively made using raw materials sourced from all over the world but principally from France, Italy & Japan.

Our Design & management Teams are based in Mallorca (Spain)

How can I know if a product is in stock?

All the products available to buy from our site are in stock & ready to ship, except for MTO Groups which are Made To Order and have a specific delivery time for each of them & Custom made products.

In case you cannot find your size, do not worry, we re-stocking most of the days. The best way to be updated as soon as your size would be back in stock is selecting the model and size you like and add your email at the notification box.

Can you assist with sizing?

Sure! Please do note all our products are UK sized which is quite different in terms of sizing compared with your US, EU sized shoes as well as Sneakers.

Please make sure to check the size guide to select the right size: Size Guide Men's, Size Guide Women's, Size Guide Shoe Trees & Size Guide Belts.


SHIPPING & RETURNS

Will I receive any tracking information?

Of course, you will! We just work with top quality couriers to ship our orders around the Globe, because of that we work very hard to every day improve on our logistics to offer you a seamless experience. Nowadays, our shipments are made using UPS, FedEx & DHL depending on your location.

Once your order has shipped out, you will receive an email with the tracking information, where you will be able to track your shipment at any time, plus timely notifications during the transit time.

Do you offer International Shipping?

Sure we do. We ship to every other country, with some limitations due to local restrictions. To double check, select the correct store (US, EU or International) and take your order to the final step of the checkout to check if your country is available.

Do you offer express shipping?

Sure, we do! You can select the service you prefer at checkout.

Can I modify the shipping address?

Please note that once an order has been shipped out, we are unable to modify the delivery address or any other order details. You can try to make the address change, by contacting the shipping company directly shipment.

Can I pick my order in Store?

Yes. To arrange for in-store pickup, you just need to fill in any of our Store addresses as your shipping address at checkout. We’ll send you an email notification when the package has been delivered to us. You can then drop by at your convenience to pick it up.

Fill in the address as follows:

[YOUR NAME] c/o Meermin [The address of the Meermin Store you'd like to have the parcel delivered]

Please note that arranging for an in-store pickup will not waive any shipping charges, if applicable to your order.

Where is my order?

We ship out all ready-to-wear orders within 24-48 hours. Estimated delivery times are to only be used as a reference, please note that Meermin cannot be liable for any possible delays caused by destination customs clearance processes or shipping companies.

Once your order has been shipped out, you will receive an email confirmation of your shipping details and a tracking number. You will also be able to view and track the status of your shipment by signing in and selecting 'My Account' followed by 'Orders'. If you are not registered, sign up now, so you can track future orders.

What's your return policy?

Upon receiving your order, if it does not fit or you just like to return it, you have 15 calendar days from delivery date to return the items. We will not accept any return made once this period has expired.

Before proceeding the return note that:

  • The product must be brand new & in an unworn condition. (Scratched soles will not be accepted, so please try on the shoes on a carpeted surface).

  • MTO, Sale & Custom items cannot be returned or exchanged.

  • The product must be returned in the same condition as it was sent. Including the original packaging (Meermin shoe box + dust bag/s)

  • Now please fill out the return form & email us at info@meermin.es ahead, so we can speed up the return process.

  • Ship back your return to:

Meermin Shoes c/o Returns

Calle Claudio Coello 20 

28001 Madrid

SPAIN

  • When shipping back any item/s, Meermin recommends using National Post Service or Courier. If the value of the item/s is over €100, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item and Meermin will not be responsible of any parcel lost in transit when being shipped back.

    • In case you're shipping back to Exchange: Once we have received the article/s and have checked they accomplish the above-mentioned conditions, Meermin will ship back the new item/s at no extra cost for the customer.

    • In case you're shipping back for a Refund, we will process it within the next 10 business days. Note that original shipping costs will not be refunded; Meermin will only refund the returned item/s cost. Once the refund has been processed it may take up to 14 days to reach your account, depending on the Bank.

    • In case of Defect: within the 7 days after article/s reception, in case you find any defect or there is a discrepancy in the contents of the order, please contact us and share with us picture/s of the damage so we can better asses & understand the case.

 

 

Can all items be returned?

Most of our items can be returned If they're unused & within the 15 day from reception window, with the exception of Made To Order products, Custom products & Sales products which cannot be returned.


ORDERING & PAYMENTS

Which Payment methods do you accept? Do you take Apple Pay?

We accept payments via all major credit cards, Visa, MasterCard, American Express, Diner's Club, JCB & Discover. As well as Apple Pay, Google Pay, Shop Pay, PayPal, Ideal, Bancontact & Sofort.

If you have any issue while checking out, please provide us the following details and we can manually place the order for you with no inconveniences at all.

Can I shop in my local currency?

Meermin currently supports the following currencies: US Dollars (USD), Euros (EUR), British Pounds (GBP), Australian Dollars (AUD), Canadian Dollars (CAD), Hong Kong Dollars (HKD), Singaporean Dollars (SGD), Swedish Krone (SEK), Norwegian Krone (NOK), Swiss Francs (CHF), Chinese Yuan (CNY), Japanese Yen (JPY) and Korean Wongs (KRW).

The currency can selected within the store preferences selector.

Will I have to pay import duties?

That depends on your order & where you're located.

- For clients located in European Union, USA, Hong Kong & China, you'll not pay importation duties.

- For clients located in Australia, GST is already included in your order.

- For clients located in any other country, orders are billed excluding Tax so import duties & taxes are not included and you should expect to incur in duties, taxes & other charges upon receipt, based on the particular rules of your country.

Please note that, if the parcel is rejected and returned to Meermin, any return charges, taxes or duties that Meermin gets charged will be deducted from any refund owed. If you need any further information please do not hesitate reaching our Support team.

Does Meermin deduce VAT on non-EU orders?

Spanish VAT (Sales TAX - 21%) is already deducted on all non-EU orders. Please note that, since all non-EU & Non-US orders are tax free, Meermin is not responsible for the possible customs taxes applied upon arrival of packages to the final destination.

Please note that it is against our policy to write down the value of any shipped goods in order to avoid customs, please understand that it is not legal.


MTO GROUPS

What is a Made To Order Group?

Made To Order Groups are conceived as a way to offer you the widest range of possibilities.

Customers pre-order the item, once the number of units supported reaches the campaign goal, the item is successfully funded, and then we start the production.

Made To Order groups are all-or-nothing, if the 100% of the goal is not reached, the item won't go into production and all the deposits will be refunded.

If the MTO Group is fully funded, we will just produce the ordered pairs, so these will be made to order for you.

How do MTO Groups work?

Please check How do MTO Groups work? page, it covers all the topics related to how Made To Order Groups work.

Is there any fee or upcharge on MTO Groups?

No. Even the MTO Groups are exclusively made under request, they are offered with no upcharge or additional fees. They're offered at regular rates.

Can MTO items be returned?

No. As these units are exclusively made for you, they're not coming out of the shelf and so we do not keep inventory for these specific styles—and in order to be able to offer them with no upcharges, no returns or exchanges will be accepted.

When will my MTO Order ship?

The estimated delivery date is informed on every MTO Group. Please refer to the article to check for the estimated shipping date. If youy need any further information, please kindly contact our CX Team.

Want to make a suggestion for upcoming MTOs?

Sure! Happy to hear what you'd like to see in the groups. Send us your suggestions via the Suggest MTO page—we'll do our best to bring something close to your expectations.


Still have questions? Contact us